Service status

How our services are running and updates on planned maintenance

Find out important updates related to our range of services. You can also see whether our services are running as we expect, if we’re aware of any issues, or if we’re planning a period of maintenance soon.

    • Online and Mobile

      Online Banking and Mobile App

      Service working normally

      Websites

      Service working normally

      Business Online (BOL) Service

      Service working normally

    • Payments and Cards

      Payments

      Payments processing as expected

      Credit Cards

      Service working as normal

      Debit Cards

      Service working normally

    • Branch, cash machines and Telephone Services

      Branch

      Our opening hours are 10am – 4pm, Monday to Friday. Branches are open all day with the exception of Bangor which is closed for lunch each day between 12.30pm and 1.30pm.

      Cash machine Network

      Service working normally

      Telephone Services

      Service working normally

      Telephone Numbers

      Northern Ireland & Great Britain Current Account
      Mon – Fri 9am – 5:00pm; Sat 9am – 2pm; Sun Closed

      Post Office and AA Deposits

      Mon 9am – 7pm; Tue – Fri 9am – 5 pm; Sat 9am – 2pm; Sunday Closed

      Post Office & AA Credit Cards
      Mon –Fri 9am – 7pm; Sat 9am – 2pm; Sunday Closed

      Post Office & AA Loans
      Mon – Fri 9am – 7pm; Sat 9am -2pm; Sunday Closed

      Mortgages (including Post Office and AA mortgages)
      9am – 5:00pm Mon-Fri.

      Lost and Stolen
      Available to call 24 hours a day

    • Post handling
      All services are working normally but if you should experience a delay please contact us.
    • Planned Maintenance

      Scheduled Maintenance

      Saturday, 23 November, 1am to 9am

      Our mobile app and 365 online banking will not be available during this time. This means you won’t be able to log in or use features like freezing your debit or credit card, viewing your PIN, or approving online transactions (for example, verifying a purchase on an online shopping site).

      Debit and credit cards will still work for ATM withdrawals and in-person purchases.

      Please plan ahead if you know you’ll need access to your accounts during this time.

      Sunday, 24 November, 3am to 7am

      Our mobile app and 365 online banking will not be available during this time. This means you won’t be able to log in or use features like freezing your debit or credit card, viewing your PIN, or approving online transactions (for example, verifying a purchase on an online shopping site).

      Debit and credit cards will still work for ATM withdrawals and in-person purchases, but there may also be some limited disruptions to these services.

      Please plan ahead if you know you’ll need access to your accounts during this time.