Your Next Step – Mobile
A supportive video series to guide you on each step to using online banking.
Each video includes captions.
Baz and Nancy discuss the next steps to online banking
Baz and Nancy discuss the next steps to online banking
There are lots of reasons to bank online, hear from Baz and Nancy on taking your next step to online banking.
Chapter 1: Introduction and staying safe online
Chapter 1: Introduction and staying safe online
Watch our introductory video to online banking and a video on staying safe online
Chapter 2: Download the banking app
Chapter 2: Download the banking app
Learn about the steps you need to take both for downloading the banking app for iphone devices and android phones.
Chapter 3: Activate, register and use the app
Chapter 3: Activate, register and use the app
These videos detail the steps to preparing for and speaking to the activation centre, registering your phone or device, and using the banking app for the first time.
Chapter 4: Support and help after downloading the app
Chapter 4: Support and help after downloading the app
View the answer to the most asked online banking questions and find the key numbers to contact for support.
Chapter 5: A ‘how to’ guide for day to day use
Chapter 5: A ‘how to’ guide for day to day use
A ‘how to’ guide for adding payees, transferring money, and setting up and cancelling standing orders and direct debits on our banking app.