Your Next Step – Desktop
A supportive video series to guide you on each step to using online banking.
Each video includes captions.
Baz and Nancy discuss the next steps to online banking
Baz and Nancy discuss the next steps to online banking
There are lots of reasons to bank online, hear from Baz and Nancy on taking your next step to online banking.
Chapter 1: Introduction and staying safe online
Chapter 1: Introduction and staying safe online
Watch our introductory video to online banking and a video on staying safe online
Chapter 2: Prepare for and call the online activation centre
Chapter 2: Prepare for and call the online activation centre
Watch these videos to help prepare for and make a call to our online activation centre.
Chapter 3: Receiving, activating & using a PSK
Chapter 3: Receiving, activating & using a PSK
Watch our videos on the steps to take once you receive your PSK and some of the banking activities that you can now complete online.
Chapter 4: Support and help for desktop banking
Chapter 4: Support and help for desktop banking
Watch our video on how we can support and help you as you take your next step with desktop banking
Chapter 5: A ‘how to’ guide for day to day use 
Chapter 5: A ‘how to’ guide for day to day use
A how to guide for day to day use, including adding payees, transferring money, and setting up and cancelling Standing Orders and direct debits.