If you have a current account with us, this table shows the key ways of supporting you when you need us.
| How we can help if you are experiencing money worries |
| Dealing with the unexpected |
Our branch and Lending teams can offer tailored solutions to help you deal with your financial situation
We can help you switch to an account with no unarranged overdraft charges
|
Find out more |
| Additional help and support |
Our Lending teams can provide you with information on debt counselling
specialists, who can help you manage your arrangements with different companies and find other sources of support
|
Find out more |
| How we can help you deal with a major life event |
| Contacting us |
You can contact us 24/7 if you have any concerns about your account security, digital banking credentials or your card is lost or stolen
Our Twitter account is available 24/7
Our call centre is available from 8am to 8pm Monday to Friday and 9am to 5pm on Saturdays
|
Find out more |
| Specialist support |
Our colleagues receive specialist training to support customers affected by mental health issues and limited or reducing mental capacity
Our call centre is able to use the Text Relay service when receiving and making calls to deaf, hard of hearing or speech impaired customers
|
Contact us |
| Bereavement |
You can notify us of a death by calling to a branch, by telephone or using the Bereavement Notification form available online
Our specialist team can provide support if you need help managing your finances following the loss of a loved one
We can help you make payments to suppliers for funeral expenses
|
Find out more |
| Other life events |
Our branch colleagues can help you with your finances if you suddenly become ill, or experience a sudden change such as divorce or redundancy
We have guides available on our website and in our branches to help you deal with different life events
|
See guides |
| How we can help you manage your day-to-day money better |
| Helping you understand your money |
We have guides available on our website to help you manage your money
|
Find out more |
| Helping you develop your financial skills |
We offer a comprehensive schools programme in Northern Ireland
Our branches offer financial field trips to help students understand how banks work
We can send you text alerts to help you stay in control of your money
|
Find out more |
| Support you may find useful if you have a disability or a physical or mental health condition |
| Accessing cash |
All our cash machines have audio capability for blind and partially sighted customers
All our branches are manned by colleagues who can help you to withdraw cash over the counter
All our branches have a hearing loop, wheelchair access and are compliant with DDA standards
|
Find a cash machine or branch |
| Using your account |
We offer chip and signature cards for anyone with difficulty using a PIN pad
We can produce statements in larger print or Braille for blind and partially sighted customers
|
Contact us |
| Accessing information |
We are committed to providing a website that is, regardless of technology or ability, accessible to everybody
We can offer brochures in Braille, large print or audio file
|
Accessibility statement |
| Allowing someone else to help you use your account |
If you need us to, we can facilitate third party arrangements for your account management
If you need us to, we can make it easier for your relatives or friends to support you by allowing them to issue cheques on your account
|
Find out more |
| Ways to interact with us |
To enable you choose what suits you better we offer different ways for you to bank with us; through our branches, using our online, tablet or mobile apps, through phone banking or by visiting Post Office® branches throughout Northern Ireland and the rest of the UK |
Ways to bank |
The Competition and Markets Authority (CMA) independent service quality survey results for personal current accounts can be found here and Financial Conduct Authority Service Quality Information for personal current accounts can be found here.