Options when providing proof of identity and address documents
- If you apply online, and are 18 years or older, you can upload your documents whilst completing your online application. If you consent to use biometric data and take a selfie, these documents do not need to be certified.
- If you apply over the phone or are asked to re-upload documents submitted online, you can use our Document Uploader. These documents must be certified by one of the following:
- Accountant, Solicitor, Barrister, Attorney, Commissioner of Oaths/Notary Public, Justice of the Peace
- Post Office Official (UK only)
- You can visit one of our local branches in Northern Ireland and bring your original documents with you. These documents do not need to be certified. There is no need for an appointment.
The documents we accept
We need one document from each of the below proof of identity and proof of address lists in your name.
Proof of identity
- Valid Passport (all countries)
- National Identity Card (from EU/EEA countries only with photo and DOB)
- Passport Travel Card (from EU/EEA Countries only)
- UK or ROI Driving Licence (full or provisional)
If you supply documents by visiting a branch, or use our document upload process, you may also use:
- UK Biometric Residency Permit (physical or electronic document)
- Current Full Photo Card Driving Licence (EU/EEA/US/Canada/Australia)
- Electoral ID Card (NI only)
- Current Firearms Certificate or Shotgun licence
Proof of address
- UK/EU Driving Licence (when not used as identity document)
- Original/Electronic financial institution statement e.g. Bank / Building Society / Credit Card / Credit Union statement (dated within last 6 months). E-statements must include the logo of the regulated institution.
- Original/electronic household utility bill e.g. gas, electric, home phone/broadband, waste and water charges (not mobile phone or dongle contracts) (dated within last 6 months)
- Original HMRC/Revenue commissionner correspondance, e.g. Tax Coding, etc. (excluding P60/P45/ National Insurance number correspondence) (dated within last 6 months)
- UK Local Authority Correspondence (e.g. rates / council tax, Housing Executive, Electoral Office) (dated within last 12 months)
- Original correspondence from DWP/Department of Social Welfare relating to benefits/pension or social welfare claim (dated within last 6 months).
- Original letter from Government Dept/Agency relating to grants/entitlements (dated within last 6 months).
If you supply documents by visiting a branch, or use our document upload process, you may also use:
- EEA/USA/Canadian/Australian photo card Driving Licence (when not used as identity document)
- UCAS letter confirming course acceptance (3rd level students only) (dated within last 6 months)
- Current property tax letter (dated within last 12 months)
- Current original motor tax (dated within last 12 months)
- Current original health/home/car insurance (must have address detailed) (dated within last 12 months)
Important notes
- If we cannot accept the identity and address documents you provide online, or you apply over the phone, we will try to identify you electronically using information held by credit reference agencies (customers 18 years old or older). If we need any further documents from you, we will let you know.
- The same document can’t be used twice for proof of identity and proof of address, even if it appears on both lists.
- All documents must be originals and the most recent ones. We don’t accept expired documents.
- Documents used for proof of address should show your full name and current address. Documents used for proof of identity that also state an address must show your current address.
- Items listed in the additional documents box above can be uploaded online, or using our Document Uploader, or brought to a branch. These do not need to be certified.
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