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Direct Debit cancellation form

  • Cancel direct debit

  • Getting Started

    Please first check that the payment is made through Direct Debit. Open your statement and check the transaction details. The statement must show “DD" in the payment details text – for example:

    01 Jan 2021 - ABC LTD - DD - 30.00

     

    Do not use this form if the DD letters are not there as your request will be rejected.

     

    Payment detail text beginning with “POS” represents a card transaction (for example "POS01JAN PP ONLINE").

    Click here to cancel a recurring card payment.

     

    Payment detail text ending with "SO" represents a standing order (for example "FROM A/C 12345678 SO").

    To cancel a standing order, log in to 365 digital banking, click in the “Payments” menu and select the “Standing Orders” option.

  • Direct Debit details

    To complete this form you will need to have at hand:

    • A recent statement of the account from where the Direct Debit being is being paid
    • The name of the company that you have your Direct Debit set up with
    • The date and amount of the last payment made

    By cancelling this Direct Debit mandate you are telling us to stop the Direct Debit payments to the Originator specified by the last payment amount, date and/or the unique mandate reference below. If you have more than one Direct Debit with this company, we will need the specific Unique Reference Number for the one(s) you want to cancel, this can normally be found on a recent statement or correspondence.

    Once we process your request, this mandate cannot be reactivated. You must tell the Originator that you have cancelled the Direct Debit mandate.

    You need to fill in a separate form for each Direct Debit you wish to cancel. If you submit incorrect information, we may not be able to cancel your Direct Debit.

  • The name of the company that you have your Direct Debit set up with.
  • DD slash MM slash YYYY
  • If you have more than one Direct Debit with this company, we will need the specific Unique Reference Number, this can normally be found on a recent statement or correspondence.
  • {all_fields:noadmin}
  • This field is for validation purposes and should be left unchanged.
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