Open Banking statistics
The Financial Conduct Authority (FCA) requires us to publish the following information about our Open Banking interface. The table below shows daily availability of the Open Banking interface, response time for the APIs, and monthly availability of 365 online and Business On Line.
The Open Banking uptime / downtime includes planned downtime for changes and maintenance. 365 online / Mobile Banking App and Business On Line uptime / downtime does not include planned downtime.
Uptime and Downtime percentages for 365 online, Mobile Banking App and Business On Line show monthly availability only; it is repeated for each day for comparison.
| 365 Online / Mobile Banking | Business On Line | Open Banking Interface | ||||||||
| Day | Uptime (%) | Downtime (%) | Uptime (%) | Downtime (%) | Uptime (%) | Downtime (%) | PISP response (millisecs) | AISP response (millisecs) | CBPII response (millisecs) | Error response rate |
| 01/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 580 | 418 | 0 | 0.39% |
| 02/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 585 | 410 | 0 | 0.36% |
| 03/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 574 | 406 | 0 | 0.32% |
| 04/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 596 | 406 | 423 | 0.31% |
| 05/10 | 100.00% | 0.00% | 100.00% | 0.00% | 93.75% | 6.25% | 637 | 409 | 2405 | 0.33% |
| 06/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 584 | 382 | 0 | 0.18% |
| 07/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 555 | 400 | 0 | 0.29% |
| 08/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 557 | 408 | 0 | 0.32% |
| 09/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 576 | 406 | 0 | 0.32% |
| 10/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 582 | 401 | 472 | 0.30% |
| 11/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 584 | 402 | 0 | 0.30% |
| 12/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 570 | 395 | 465 | 0.25% |
| 13/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 602 | 374 | 0 | 0.14% |
| 14/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 557 | 390 | 0 | 0.29% |
| 15/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 569 | 401 | 0 | 0.33% |
| 16/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 564 | 400 | 414 | 0.35% |
| 17/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 543 | 404 | 297 | 0.36% |
| 18/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 785 | 478 | 0 | 0.61% |
| 19/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 598 | 392 | 0 | 0.32% |
| 20/10 | 100.00% | 0.00% | 100.00% | 0.00% | 95.56% | 4.44% | 643 | 481 | 443 | 0.91% |
| 21/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 542 | 398 | 0 | 0.31% |
| 22/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 549 | 391 | 0 | 0.29% |
| 23/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 532 | 394 | 0 | 0.29% |
| 24/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 569 | 476 | 0 | 0.79% |
| 25/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.90% | 0.10% | 793 | 698 | 0 | 2.15% |
| 26/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 560 | 367 | 0 | 0.13% |
| 27/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 582 | 470 | 0 | 0.84% |
| 28/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 576 | 387 | 350 | 0.29% |
| 29/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 565 | 398 | 0 | 0.34% |
| 30/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 550 | 393 | 0 | 0.30% |
| 31/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 555 | 398 | 0 | 0.32% |
| 01/11 | 99.70% | 0.30% | 99.40% | 0.60% | 100.00% | 0.00% | 569 | 403 | 0 | 0.39% |
| 02/11 | 99.70% | 0.30% | 99.40% | 0.60% | 100.00% | 0.00% | 617 | 385 | 0 | 0.27% |
| 03/11 | 99.70% | 0.30% | 99.40% | 0.60% | 100.00% | 0.00% | 560 | 383 | 0 | 0.24% |
| 04/11 | 99.70% | 0.30% | 99.40% | 0.60% | 100.00% | 0.00% | 734 | 388 | 308 | 0.29% |
| 05/11 | 99.70% | 0.30% | 99.40% | 0.60% | 100.00% | 0.00% | 560 | 399 | 545 | 0.31% |
| 06/11 | 99.70% | 0.30% | 99.40% | 0.60% | 100.00% | 0.00% | 539 | 394 | 0 | 0.30% |
| 07/11 | 99.70% | 0.30% | 99.40% | 0.60% | 100.00% | 0.00% | 535 | 397 | 0 | 0.29% |
| 08/11 | 99.70% | 0.30% | 99.40% | 0.60% | 100.00% | 0.00% | 528 | 393 | 0 | 0.28% |
| 09/11 | 99.70% | 0.30% | 99.40% | 0.60% | 100.00% | 0.00% | 583 | 383 | 0 | 0.22% |
| 10/11 | 99.70% | 0.30% | 99.40% | 0.60% | 100.00% | 0.00% | 551 | 366 | 371 | 0.12% |
| 11/11 | 99.70% | 0.30% | 99.40% | 0.60% | 100.00% | 0.00% | 536 | 442 | 350 | 0.68% |
| 12/11 | 99.70% | 0.30% | 99.40% | 0.60% | 100.00% | 0.00% | 505 | 388 | 401 | 0.28% |
| 13/11 | 99.70% | 0.30% | 99.40% | 0.60% | 100.00% | 0.00% | 472 | 390 | 316 | 0.24% |
| 14/11 | 99.70% | 0.30% | 99.40% | 0.60% | 100.00% | 0.00% | 521 | 390 | 0 | 0.25% |
| 15/11 | 99.70% | 0.30% | 99.40% | 0.60% | 100.00% | 0.00% | 550 | 396 | 316 | 0.29% |
| 16/11 | 99.70% | 0.30% | 99.40% | 0.60% | 68.75% | 31.25% | 593 | 395 | 3241 | 0.32% |
| 17/11 | 99.70% | 0.30% | 99.40% | 0.60% | 89.38% | 10.63% | 532 | 365 | 0 | 0.10% |
| 18/11 | 99.70% | 0.30% | 99.40% | 0.60% | 100.00% | 0.00% | 513 | 382 | 0 | 0.21% |
| 19/11 | 99.70% | 0.30% | 99.40% | 0.60% | 100.00% | 0.00% | 520 | 383 | 0 | 0.21% |
| 20/11 | 99.70% | 0.30% | 99.40% | 0.60% | 100.00% | 0.00% | 573 | 383 | 0 | 0.24% |
| 21/11 | 99.70% | 0.30% | 99.40% | 0.60% | 100.00% | 0.00% | 530 | 384 | 0 | 0.39% |
| 22/11 | 99.70% | 0.30% | 99.40% | 0.60% | 98.96% | 1.04% | 483 | 376 | 0 | 0.17% |
| 23/11 | 99.70% | 0.30% | 99.40% | 0.60% | 83.82% | 16.18% | 563 | 367 | 386 | 0.11% |
| 24/11 | 99.70% | 0.30% | 99.40% | 0.60% | 98.64% | 1.74% | 582 | 450 | 0 | 0.68% |
| 25/11 | 99.70% | 0.30% | 99.40% | 0.60% | 99.97% | 0.03% | 558 | 382 | 0 | 0.23% |
| 26/11 | 99.70% | 0.30% | 99.40% | 0.60% | 100.00% | 0.00% | 546 | 393 | 0 | 0.26% |
| 27/11 | 99.70% | 0.30% | 99.40% | 0.60% | 100.00% | 0.00% | 558 | 392 | 0 | 0.26% |
| 28/11 | 99.70% | 0.30% | 99.40% | 0.60% | 100.00% | 0.00% | 515 | 398 | 0 | 0.27% |
| 29/11 | 99.70% | 0.30% | 99.40% | 0.60% | 100.00% | 0.00% | 511 | 396 | 0 | 0.27% |
| 30/11 | 99.70% | 0.30% | 99.40% | 0.60% | 100.00% | 0.00% | 566 | 382 | 0 | 0.20% |
| 01/12 | 99.80% | 0.20% | 100.00% | 0.00% | 100.00% | 0.00% | 562 | 371 | 0 | 0.14% |
| 02/12 | 99.80% | 0.20% | 100.00% | 0.00% | 100.00% | 0.00% | 524 | 404 | 0 | 0.33% |
| 03/12 | 99.80% | 0.20% | 100.00% | 0.00% | 99.97% | 0.03% | 530 | 395 | 0 | 0.29% |
| 04/12 | 99.80% | 0.20% | 100.00% | 0.00% | 100.00% | 0.00% | 552 | 385 | 0 | 0.24% |
| 05/12 | 99.80% | 0.20% | 100.00% | 0.00% | 100.00% | 0.00% | 524 | 395 | 0 | 0.29% |
| 06/12 | 99.80% | 0.20% | 100.00% | 0.00% | 100.00% | 0.00% | 544 | 387 | 0 | 0.35% |
| 07/12 | 99.80% | 0.20% | 100.00% | 0.00% | 100.00% | 0.00% | 560 | 378 | 0 | 0.19% |
| 08/12 | 99.80% | 0.20% | 100.00% | 0.00% | 100.00% | 0.00% | 538 | 370 | 537 | 0.10% |
| 09/12 | 99.80% | 0.20% | 100.00% | 0.00% | 100.00% | 0.00% | 553 | 390 | 0 | 0.00% |
| 10/12 | 99.80% | 0.20% | 100.00% | 0.00% | 100.00% | 0.00% | 554 | 403 | 272 | 0.00% |
| 11/12 | 99.80% | 0.20% | 100.00% | 0.00% | 100.00% | 0.00% | 605 | 386 | 386 | 0.00% |
| 12/12 | 99.80% | 0.20% | 100.00% | 0.00% | 100.00% | 0.01% | 612 | 386 | 0 | 0.00% |
| 13/12 | 99.80% | 0.20% | 100.00% | 0.00% | 94.73% | 5.27% | 587 | 382 | 0 | 0.00% |
| 14/12 | 99.80% | 0.20% | 100.00% | 0.00% | 100.00% | 0.00% | 624 | 378 | 0 | 0.00% |
| 15/12 | 99.80% | 0.20% | 100.00% | 0.00% | 100.00% | 0.00% | 549 | 369 | 0 | 0.00% |
| 16/12 | 99.80% | 0.20% | 100.00% | 0.00% | 100.00% | 0.00% | 543 | 392 | 0 | 0.25% |
| 17/12 | 99.80% | 0.20% | 100.00% | 0.00% | 100.00% | 0.00% | 593 | 421 | 0 | 0.43% |
| 18/12 | 99.80% | 0.20% | 100.00% | 0.00% | 100.00% | 0.00% | 533 | 392 | 0 | 0.29% |
| 19/12 | 99.80% | 0.20% | 100.00% | 0.00% | 100.00% | 0.00% | 532 | 394 | 0 | 0.29% |
| 20/12 | 99.80% | 0.20% | 100.00% | 0.00% | 100.00% | 0.00% | 532 | 403 | 0 | 0.31% |
| 21/12 | 99.80% | 0.20% | 100.00% | 0.00% | 100.00% | 0.00% | 549 | 386 | 0 | 0.22% |
| 22/12 | 99.80% | 0.20% | 100.00% | 0.00% | 100.00% | 0.00% | 531 | 373 | 0 | 0.11% |
| 23/12 | 99.80% | 0.20% | 100.00% | 0.00% | 100.00% | 0.00% | 554 | 390 | 0 | 0.22% |
| 24/12 | 99.80% | 0.20% | 100.00% | 0.00% | 100.00% | 0.00% | 615 | 402 | 0 | 0.30% |
| 25/12 | 99.80% | 0.20% | 100.00% | 0.00% | 100.00% | 0.00% | 518 | 370 | 0 | 0.14% |
| 26/12 | 99.80% | 0.20% | 100.00% | 0.00% | 100.00% | 0.00% | 554 | 361 | 0 | 0.09% |
| 27/12 | 99.80% | 0.20% | 100.00% | 0.00% | 100.00% | 0.00% | 547 | 360 | 0 | 0.09% |
| 28/12 | 99.80% | 0.20% | 100.00% | 0.00% | 100.00% | 0.00% | 551 | 359 | 0 | 0.07% |
| 29/12 | 99.80% | 0.20% | 100.00% | 0.00% | 100.00% | 0.00% | 540 | 357 | 0 | 0.06% |
| 30/12 | 99.80% | 0.20% | 100.00% | 0.00% | 100.00% | 0.00% | 566 | 394 | 0 | 0.29% |
| 31/12 | 99.80% | 0.20% | 100.00% | 0.00% | 100.00% | 0.00% | 544 | 404 | 0 | 0.35% |
The requirement to publish the Independent survey quality metrics for personal accounts can be found here, and for business current accounts here.