Open Banking statistics
The Financial Conduct Authority (FCA) requires us to publish the following information about our Open Banking interface. The table below shows daily availability of the Open Banking interface, response time for the APIs, and monthly availability of 365 online and Business On Line.
The Open Banking uptime / downtime includes planned downtime for changes and maintenance. 365 online / Mobile Banking App and Business On Line uptime / downtime does not include planned downtime.
Uptime and Downtime percentages for 365 online, Mobile Banking App and Business On Line show monthly availability only; it is repeated for each day for comparison.
| 365 Online / Mobile Banking | Business On Line | Open Banking Interface | ||||||||
| Day | Uptime (%) | Downtime (%) | Uptime (%) | Downtime (%) | Uptime (%) | Downtime (%) | PISP response (millisecs) | AISP response (millisecs) | CBPII response (millisecs) | Error response rate |
| 01/07 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 588 | 365 | 0 | 0.22% |
| 02/07 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 502 | 363 | 0 | 0.20% |
| 03/07 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 534 | 365 | 1570 | 0.17% |
| 04/07 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 517 | 366 | 582 | 0.19% |
| 05/07 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 492 | 369 | 0 | 0.19% |
| 06/07 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 557 | 365 | 0 | 0.15% |
| 07/07 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 569 | 362 | 0 | 0.10% |
| 08/07 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 570 | 369 | 0 | 0.15% |
| 09/07 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 582 | 387 | 0 | 0.32% |
| 10/07 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 577 | 389 | 0 | 0.31% |
| 11/07 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 576 | 391 | 0 | 0.34% |
| 12/07 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 542 | 383 | 0 | 0.25% |
| 13/07 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 534 | 395 | 0 | 0.14% |
| 14/07 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 576 | 369 | 0 | 0.11% |
| 15/07 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 561 | 378 | 558 | 0.22% |
| 16/07 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 557 | 393 | 0 | 0.36% |
| 17/07 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 556 | 391 | 0 | 0.36% |
| 18/07 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 553 | 387 | 545 | 0.29% |
| 19/07 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 572 | 391 | 462 | 0.35% |
| 20/07 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 525 | 386 | 0 | 0.22% |
| 21/07 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 519 | 377 | 0 | 0.15% |
| 22/07 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 537 | 390 | 0 | 0.31% |
| 23/07 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 551 | 397 | 436 | 0.30% |
| 24/07 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 525 | 390 | 379 | 0.30% |
| 25/07 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 539 | 390 | 487 | 0.30% |
| 26/07 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 532 | 392 | 0 | 0.37% |
| 27/07 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 538 | 379 | 0 | 0.27% |
| 28/07 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 511 | 371 | 0 | 0.17% |
| 29/07 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 522 | 380 | 0 | 0.29% |
| 30/07 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 527 | 383 | 0 | 0.35% |
| 31/07 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 523 | 383 | 0 | 0.34% |
| 01/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 538 | 391 | 0 | 0.38% |
| 02/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 526 | 386 | 0 | 0.32% |
| 03/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 533 | 373 | 0 | 0.19% |
| 04/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 542 | 366 | 0 | 0.15% |
| 05/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 534 | 368 | 0 | 0.21% |
| 06/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 541 | 381 | 258 | 0.32% |
| 07/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 525 | 379 | 387 | 0.31% |
| 08/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 513 | 380 | 276 | 0.31% |
| 09/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 537 | 378 | 0 | 0.28% |
| 10/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 550 | 377 | 641 | 0.26% |
| 11/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 541 | 362 | 0 | 0.11% |
| 12/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 552 | 379 | 809 | 0.30% |
| 13/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 566 | 382 | 0 | 0.32% |
| 14/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 550 | 368 | 0 | 0.23% |
| 15/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 655 | 454 | 296 | 0.45% |
| 16/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 579 | 370 | 0 | 0.24% |
| 17/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 589 | 378 | 0 | 0.29% |
| 18/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 565 | 371 | 0 | 0.17% |
| 19/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 555 | 378 | 0 | 0.28% |
| 20/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 559 | 381 | 0 | 0.32% |
| 21/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 574 | 387 | 0 | 0.34% |
| 22/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 566 | 385 | 0 | 0.33% |
| 23/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 554 | 385 | 0 | 0.34% |
| 24/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 594 | 384 | 0 | 0.29% |
| 25/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 669 | 407 | 0 | 0.63% |
| 26/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 577 | 369 | 0 | 0.18% |
| 27/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 596 | 385 | 0 | 0.34% |
| 28/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 597 | 393 | 0 | 0.37% |
| 29/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 614 | 397 | 0 | 0.35% |
| 30/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 623 | 418 | 283 | 0.48% |
| 31/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 665 | 389 | 0 | 0.28% |
| 01/09 | 100.00% | 0.00% | 100.00% | 0.00% | 61.11% | 38.89% | 782 | 399 | 7138 | 0.24% |
| 02/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 630 | 411 | 0 | 0.38% |
| 03/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 613 | 401 | 0 | 0.31% |
| 04/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 589 | 395 | 0 | 0.34% |
| 05/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 594 | 399 | 1202 | 0.32% |
| 06/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 614 | 421 | 0 | 0.38% |
| 07/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 620 | 404 | 0 | 0.29% |
| 08/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 668 | 428 | 0 | 0.45% |
| 09/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 614 | 403 | 0 | 0.27% |
| 10/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 590 | 412 | 807 | 0.33% |
| 11/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 620 | 411 | 329 | 0.36% |
| 12/09 | 100.00% | 0.00% | 100.00% | 0.00% | 97.56% | 2.44% | 630 | 406 | 447 | 0.34% |
| 13/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 594 | 413 | 609 | 0.37% |
| 14/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 635 | 411 | 0 | 0.38% |
| 15/09 | 100.00% | 0.00% | 100.00% | 0.00% | 85.83% | 14.17% | 667 | 377 | 0 | 0.15% |
| 16/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 619 | 399 | 0 | 0.28% |
| 17/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 601 | 409 | 425 | 0.37% |
| 18/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 615 | 444 | 0 | 0.57% |
| 19/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 607 | 404 | 0 | 0.33% |
| 20/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 587 | 410 | 0 | 0.36% |
| 21/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 631 | 400 | 0 | 0.30% |
| 22/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 686 | 473 | 0 | 0.81% |
| 23/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 552 | 402 | 0 | 0.29% |
| 24/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 538 | 403 | 0 | 0.30% |
| 25/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 620 | 408 | 0 | 0.38% |
| 26/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 583 | 403 | 581 | 0.32% |
| 27/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 572 | 405 | 0 | 0.32% |
| 28/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 615 | 401 | 0 | 0.30% |
| 29/09 | 100.00% | 0.00% | 100.00% | 0.00% | 99.99% | 0.01% | 590 | 403 | 422 | 0.33% |
| 30/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 571 | 411 | 0 | 0.35% |
The requirement to publish the Independent survey quality metrics for personal accounts can be found here, and for business current accounts here.