Request information about my mortgage

1Enter your details

2Review your details

Mortgage account number

You can find this in your hub or on your annual mortgage statement.
Request type*
We’ll send the details to the correspondence address held on our records. Get in touch if you want this updated.
What is your query*
We can only accept limited requests for information about your flex account online. For any other flex queries, call us on 0345 111 1333* and we can help you.
First name*
Surname*
Postcode of the mortgaged property*

Please enter the postcode of the property your mortgage is on.
Best phone number to call you

Please provide a contact number so we can get in touch if we have a query.
Financial year of the statement(s) required*
Please specify the financial year of the statement(s) required*

Please enter the specific financial year, years or date range of statements required.
Payment history start date*
DD slash MM slash YYYY
Payment history end date*
DD slash MM slash YYYY
Would you like this document in another format?*
Email address so we can send your audio file

You’ll need a password to open your documents if you want them by email. This is to keep your details safe and secure. We’ll be in touch so you can tell us what you want your password to be.
Email address so we can send your screen reader accessible document

You’ll need a password to open your documents if you want them by email. This is to keep your details safe and secure. We’ll be in touch so you can tell us what you want your password to be.
Which colour?*
Which size would you prefer?*
Other font size*
Please provide any additional information
Please provide any additional information to support in answering your query.

Request information about your mortgage