Making your monthly payment by Direct Debit is an easy way to pay your mortgage. It means it’s taken automatically from your bank account which:
- Saves you time – no need to login to your hub, make bank transfers or call us every month
- Is hassle free – no chance of missing your payment date
- Gives you peace of mind – meaning if we make an error with your payment, we’ll give you a full and immediate refund, thanks to the Direct Debit Guarantee.
How do I set up or change my current Direct Debit?
It’s simple –just complete the correct form for your mortgage and post it back to us.
What if I don’t have a printer or would like the form in another format?
We can post you the form and arrange to send it in large print, Braille, on coloured paper or audio if you need it. You can:
- Request this through your hub using messaging or
- Ask us to send it by post.
Can I change my payment date?
Changing your payment date could help you to manage your finances. You can request this through your hub or by getting in touch.
How long will it take you to set up a Direct Debit?
We aim to deal with any changes to your Direct Debit within five working days. We’ll write to you confirming when the change(s) will take effect.
How can I make a payment online?
You can pay your mortgage by logging in to your hub or using the button below. Please get in touch if you’re visually impaired and use a screen reader.
What will I need to make a payment?
Have the following to hand to make things quick and easy:
- Your mortgage account number – you’ll find this in your hub or on your Annual Mortgage Statement
- The postcode of the mortgaged property
- Your debit/credit card.
When making your payment, please remember:
- You must pay by 6pm on the last day of the month if you want it applied to your account in the same month
- Your payment will be made to your account the following month if you pay between 6pm and midnight on the last day of the month. This means when we add the interest to your account for the current month, your payment won’t be included.
This doesn’t affect your credit score.
Can I pay by credit card?
Yes, but think about whether this is your best option. You should bear in mind:
- Your card company may charge you fees and interest for making the payment
- Once payments are made, they can’t be refunded
- Paying by credit card can lead to increased debt. Visit our help and support page if you’re struggling to pay your mortgage.
How can I make a payment from my bank account?
You can make a payment by bank transfer using BACS or CHAPS or you can set up a Standing Order. You can do this through your bank’s mobile app or website or give them a call.
You’ll need our bank details for these types of payment. You’ll find these by logging in to your hub then select Tools and How can I make an online payment. Having these details in your hub helps to keep your money and us safe from fraud.
Please get in touch if you’re visually impaired and use a screen reader.