Suspicious emails (Phishing)
Fraudsters sometimes send emails pretending to be from your bank, credit card company or another company you trust. They might ask you to click on a link or open an attachment. The emails seem genuine and convincing but are designed to trick you into sharing your personal information, like your username, full PIN, or credit card number. They will often make urgent threats and try to scare you into providing your details.
- Check for misspellings or unfamiliar sender addresses.
- Unexpected emails which claim to come from a financial institution.
- Urgent requests and threats.
- Claims that your account has been compromised.
- Requests to “Open an Attachment” or “Click a Link”.
- Be suspicious of unsolicited emails. Listen to your instincts – if something doesn’t feel right then stop and question it.
- If you are suspicious:
- Call the sender, if possible, to verify they sent the email, using a trusted number or visit their website by typing the address directly into your browser. Phone numbers provided in the email could be fake.
- Do not reply to the email, fill out any forms or follow any of the instructions specified.
- Do not click on any links as they may try to direct you to fake websites.
- Do not open attachments as they may infect your computer with malicious software.
- If you are not sure if an email from Bank of Ireland is genuine, we can check it for you – just send it to 365security@boi.com and we’ll let you know if it was really from us.
- Consider setting up different email addresses for different purposes, such as one for your bank to contact you on, another for family and friends and another for social media accounts.
You should never
- Click on or open suspicious links and attachments.
- Respond to unsolicited emails.
- Share your banking details or other personal information if requested via email.
Bank of Ireland will never
- Send you an email with a link directly to the login page of our online banking channels.
- Send you an email with a direct link to your latest e-Statement.
- Ask you to click a link in an email with an urgent warning about suspicious activity on your account. (We may sometimes send you an email to verify a transaction on your account, but we will never ask you to provide confidential information or click a link to do this).
- Ask you to transfer money out of your account to protect yourself from fraud.
- Ask you to share your full six-digit 365 PIN or Business On Line credentials.
To report fraud, you can phone us 24 hours a day, 7 days a week on the phone numbers below.
Phone from UK
Freephone: 0800 121 7790 (personal customers)
Freephone: 0800 032 1288 (Business On Line and Global Market Customers)
Phone from ROI
Freephone: 1800 946 764
Phone from outside UK and ROI
Not Freephone: 00353 567 757 007
If something looks like fraud on your account, we may phone you or send you a text or email to ask about it.
Report a suspicious email or text
If you think an email or text from Bank of Ireland UK looks suspicious, send it to 365security@boi.com
Lost or stolen card?
If you think your card has been lost or stolen, please phone us right away on these numbers.
We’ll cancel your card as soon as you tell us it’s missing and get a new card sent to the address we have for you in 5 to 7 working days.
See payments you did not make, paid from your account?
If you see payments you did not make, paid from your account, or anything that could be fraud please phone us right away on these numbers.
Shared your online login details?
If you have given your online banking details to someone, please phone us right away on these numbers.