Shopping online
The ability to shop, bank, book travel and make payments online has transformed our daily lives. However, these transactions are sometimes targeted by fraudsters. Most reputable organisations make it as safe as possible for customers to conduct business with them online. Today’s cybercriminals are highly skilled at creating fake websites, and persuading consumers to divulge sensitive information and make payments
- Use a guaranteed payment method such as PayPal when shopping online.
- If it looks too good to be true, it probably is.
- Always view large purchases in person prior to paying for them.
Consider these simple steps to shop online with confidence.
Is the website safe?
- Always go directly to the site or access it via a search engine (e.g. Google, Bing) first. Never follow links on websites or in emails if you are suspicious.
- Ensure the web address is what you expected (e.g. check for incorrect spelling).
- When entering login details or personal information, be sure the web page you are viewing offers encryption of your data by checking:
- The web address (URL) has changed from ‘http’ to ‘https’.
- A closed padlock icon is present.
- Your browser address window may be green.
- Always ensure you are buying only from reputable retailers, whether from personal experience or trustworthy recommendations. If it is not a well-known shopping site, do some research and look for independent reviews rather than trusting testimonials on the site itself.
To report fraud, you can phone us 24 hours a day, 7 days a week on the phone numbers below.
Phone from UK
Freephone: 0800 121 7790 (personal customers)
Freephone: 0800 032 1288 (Business On Line and Global Market Customers)
Phone from ROI
Freephone: 1800 946 764
Phone from outside UK and ROI
Not Freephone: 00353 567 757 007
If something looks like fraud on your account, we may phone you or send you a text or email to ask about it.
Report a suspicious email or text
If you think an email or text from Bank of Ireland UK looks suspicious, send it to 365security@boi.com
Lost or stolen card?
If you think your card has been lost or stolen, please phone us right away on these numbers.
We’ll cancel your card as soon as you tell us it’s missing and get a new card sent to the address we have for you in 5 to 7 working days.
See payments you did not make, paid from your account?
If you see payments you did not make, paid from your account, or anything that could be fraud please phone us right away on these numbers.
Shared your online login details?
If you have given your online banking details to someone, please phone us right away on these numbers.