Public Wi-Fi
Wireless networks have changed the way we use computers and mobile devices at home in the office and on the move. ‘Public’ wireless networks or hotspots mean that we can get online in places like cafés, hotels and parks. While this is very convenient, there is a security risk associated with it. When you access public Wi-Fi, you can never be sure who has set up the network and, more importantly, you don’t know who is connected to it. Malicious users could intercept anything you are doing online including capturing your passwords and reading private emails.
- Use 3G or 4G instead of public Wi-Fi when entering personal information where possible.
- If you see anything suspicious while using public Wi-Fi, report your concerns to the manager of the organization providing access to the Wi-Fi service.
- Avoid installing any system or application updates on your mobile phone or computer whilst using public Wi-Fi.
To report fraud, you can phone us 24 hours a day, 7 days a week on the phone numbers below.
Phone from UK
Freephone: 0800 121 7790 (personal customers)
Freephone: 0800 032 1288 (Business On Line and Global Market Customers)
Phone from ROI
Freephone: 1800 946 764
Phone from outside UK and ROI
Not Freephone: 00353 567 757 007
If something looks like fraud on your account, we may phone you or send you a text or email to ask about it.
Report a suspicious email or text
If you think an email or text from Bank of Ireland UK looks suspicious, send it to 365security@boi.com
Lost or stolen card?
If you think your card has been lost or stolen, please phone us right away on these numbers.
We’ll cancel your card as soon as you tell us it’s missing and get a new card sent to the address we have for you in 5 to 7 working days.
See payments you did not make, paid from your account?
If you see payments you did not make, paid from your account, or anything that could be fraud please phone us right away on these numbers.
Shared your online login details?
If you have given your online banking details to someone, please phone us right away on these numbers.