Protecting your device
There are a number of potential threats online and you need to ensure that you properly protect your devices- mobiles, tablets, laptops or PCs. This will help safeguard against your device being infected with malicious software and from potentially serious consequences such as fraud and identity theft.
- Ensure you have up-to-date anti-virus software in place on your devices. Schedule regular checks on your computer system.
- Keep the software on your device up-to-date. Install the latest software update as soon as possible. You will normally receive a prompt to update.
- When downloading apps, go directly to a legitimate source. For example use the official App store or the Play store. Be cautious when downloading apps accessed by clicking on a link.
- In the event your device is lost or stolen, most smart phones & tablets have a capability to be remotely wiped. This will prevent sensitive information from falling into the wrong hands.
- Secure access to your device. Use a strong PIN, password, passcode or fingerprint detection to access your device.
- Ensure to clear all information on your device before selling it.
- Know how to recognise the signs that your computer may have become infected (including but not limited to the following):
- Applications that don’t work properly.
- Date of last login doesn’t match the date you last logged in.
- System slows down, freezes or crashes.
- Unusual error messages.
- Your browser toolbar changes.
- System performance deteriorates unexpectedly.
- An increase in the number of files on the system when nothing has been added by you.
- Printing does not work correctly.
- Distortion on screen.
- File size changes for no apparent reason.
- If you suspect that your device may be infected. Do not log on to any online banking channels until any malicious software has been removed.
To report fraud, you can phone us 24 hours a day, 7 days a week on the phone numbers below.
Phone from UK
Freephone: 0800 121 7790 (personal customers)
Freephone: 0800 032 1288 (Business On Line and Global Market Customers)
Phone from ROI
Freephone: 1800 946 764
Phone from outside UK and ROI
Not Freephone: 00353 567 757 007
If something looks like fraud on your account, we may phone you or send you a text or email to ask about it.
Report a suspicious email or text
If you think an email or text from Bank of Ireland UK looks suspicious, send it to 365security@boi.com
Lost or stolen card?
If you think your card has been lost or stolen, please phone us right away on these numbers.
We’ll cancel your card as soon as you tell us it’s missing and get a new card sent to the address we have for you in 5 to 7 working days.
See payments you did not make, paid from your account?
If you see payments you did not make, paid from your account, or anything that could be fraud please phone us right away on these numbers.
Shared your online login details?
If you have given your online banking details to someone, please phone us right away on these numbers.