Identity theft

Be careful when posting personal information online, including on social media. The more information you post online about yourself the easier it may be for a fraudster to steal your identity.
Never give your card PIN to anyone.
Cancel lost or stolen credit and debit cards immediately.
Lock all valuable documents away. Ensure they are in a secure place.
Ensure to clear all information on your device before selling it
Shred confidential information. Always shred any confidential information such as bank statements or cheque books before you throw them away.
Inform all service providers promptly when moving address. Set up a mail forwarding arrangement with the Post Office.

To report fraud, you can phone us 24 hours a day, 7 days a week on the phone numbers below.

Freephone: 0800 121 7790 (personal customers)

Freephone: 0800 032 1288 (Business On Line and Global Market Customers)

If something looks like fraud on your account, we may phone you or send you a text or email to ask about it.

If you think an email or text from Bank of Ireland UK looks suspicious, send it to 365security@boi.com

Lost or stolen card?

If you think your card has been lost or stolen, please phone us right away on these numbers.

We’ll cancel your card as soon as you tell us it’s missing and get a new card sent to the address we have for you in 5 to 7 working days.

See payments you did not make, paid from your account?

If you see payments you did not make, paid from your account, or anything that could be fraud please phone us right away on these numbers.

Shared your online login details?

If you have given your online banking details to someone, please phone us right away on these numbers.

Identity theft occurs when someone steals your personal information and uses it to impersonate you. They can carry out fraudulent activity such as trying to access your bank accounts, opening a credit card account in your name or getting payment from a supplier.