Fraudulent emails
Email is an excellent communication tool and also a useful way to stay informed about new products and services. However, email is sometimes used to deliver unwanted material. Always be cautious when sending or receiving emails, particularly if you are sending any personal details or arranging financial transactions.
- Check for misspellings or unfamiliar sender addresses.
- Unexpected emails which claim to come from a financial institution.
- Urgent requests and threats.
- Claims that your account has been compromised.
- Requests to “Open an Attachment” or “Click a Link”.
- Be suspicious of unsolicited emails. Listen to your instincts. If something doesn’t feel right then stop and question it.
- Never reveal your banking details or other personal information if requested via email.
- Check links in emails are legitimate by ‘hovering’ your mouse over the link to view the web address (URL) without clicking. If it is different to what you were expecting, do not click.
- Consider having different email addresses for different purposes; one for your bank to use, another for family and friends and perhaps a different address for online newsletters.
To report fraud, you can phone us 24 hours a day, 7 days a week on the phone numbers below.
Phone from UK
Freephone: 0800 121 7790 (personal customers)
Freephone: 0800 032 1288 (Business On Line and Global Market Customers)
Phone from ROI
Freephone: 1800 946 764
Phone from outside UK and ROI
Not Freephone: 00353 567 757 007
If something looks like fraud on your account, we may phone you or send you a text or email to ask about it.
Report a suspicious email or text
If you think an email or text from Bank of Ireland UK looks suspicious, send it to 365security@boi.com
Lost or stolen card?
If you think your card has been lost or stolen, please phone us right away on these numbers.
We’ll cancel your card as soon as you tell us it’s missing and get a new card sent to the address we have for you in 5 to 7 working days.
See payments you did not make, paid from your account?
If you see payments you did not make, paid from your account, or anything that could be fraud please phone us right away on these numbers.
Shared your online login details?
If you have given your online banking details to someone, please phone us right away on these numbers.