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Payment redirection fraud

Payment redirection fraud happens when fraudsters pretend to be a supplier or service provider. They trick you into changing bank account details you use to pay them. They tell you their account details have changed and ask you to send payments to a new account, which is controlled by the fraudster.


  • Fraudsters may contact your finance or payments department by email or on fake headed paper, pretending to be a supplier.
  • They usually tell you their account details have changed.
  • The new account may be based in the UK or abroad.
  • The fraudster may ask an employee to send a pending payment to the new account or to make sure all future payments go there.

  • Set clear procedures on who can set up and approve payments within your company.
  • If a company asks to change payment details, always verify the request before making any payments.
  • Confirm changes by contacting a known person at the company, using details you already have, or from the company’s official website. Links or contact details in an email or letter requesting the change could be fraudulent. Don’t use them.
  • Check email addresses carefully, as fraudsters may alter them to look like someone you regularly deal with.
  • Regularly review supplier records to keep them up to date.
  • Make sure your employees know about this type of fraud and how to prevent it.
  • Contact your Bank right away if you get a suspicious payment request by email or letter. If you’re a victim of fraud, contact the police.

Protect your business from Payment Redirection Fraud

Lost or stolen card?

As soon as you believe your card has been lost or stolen, please contact us as soon as possible via our Freephone numbers listed below. We’ll cancel your card as soon as you tell us it’s missing and get a new card issued to your address (the one we have on file for you) in 5 to 7 working days.

Fraud, suspicious activity or unauthorised transactions?

To report online fraud, suspicious activity, unauthorised transactions on your account or ATM fraud, please contact us as soon as possible via our Freephone numbers listed below.

Shared your online login details?

If you have shared your banking details in response to a suspicious email, text or call, please notify us as soon as possible via the Freephone numbers listed below.

Report a suspicious email or text

To report suspicious Bank of Ireland UK related emails or texts (both personal and business customers), send the suspicious email or text to 365security@boi.com

Emergency Contact Numbers

You can contact us 24 hours a day, 7 days a week on:

Calling from UK

Freephone: 0800 121 7790 (personal customers)

Freephone: 0800 032 1288 (Business On Line and Global Market Customers)

Calling from ROI

Freephone: 1800 946 764 (personal and business)

Calling from Overseas

Not Freephone: 00353 567 757 007

Please note: If we need to contact you about a potential fraud on your account, we will do this via a secure channel including, but not limited to, SMS or email.