Cheque overpayment
Fraudsters sometimes trick real sellers by pretending to be new customers and placing an order. They usually pay more than agreed, claiming it was an accident, using a cheque or a bank draft. Then, they pressure the seller to quickly return some or all of the extra money online. Later, the cheque or draft bounces because it’s fake. But by that time, the seller has already sent money to the fraudster’s account.
- Don’t issue refunds until you’re sure the payment is real. If unsure, check with your bank.
- Always do proper checks when dealing with new customers, especially if they ask for quick refund due to overpayment.
- If you think you’ve been targeted by an overpayment scam, contact Bank of Ireland UK right away and report to Police.
Lost or stolen card?
As soon as you believe your card has been lost or stolen, please contact us as soon as possible via our Freephone numbers listed below. We’ll cancel your card as soon as you tell us it’s missing and get a new card issued to your address (the one we have on file for you) in 5 to 7 working days.
Fraud, suspicious activity or unauthorised transactions?
To report online fraud, suspicious activity, unauthorised transactions on your account or ATM fraud, please contact us as soon as possible via our Freephone numbers listed below.
Shared your online login details?
If you have shared your banking details in response to a suspicious email, text or call, please notify us as soon as possible via the Freephone numbers listed below.
Report a suspicious email or text
To report suspicious Bank of Ireland UK related emails or texts (both personal and business customers), send the suspicious email or text to 365security@boi.com
Emergency Contact Numbers
You can contact us 24 hours a day, 7 days a week on:
Calling from UK
Freephone: 0800 121 7790 (personal customers)
Freephone: 0800 032 1288 (Business On Line and Global Market Customers)
Calling from ROI
Freephone: 1800 946 764 (personal and business)
Calling from Overseas
Not Freephone: 00353 567 757 007
Please note: If we need to contact you about a potential fraud on your account, we will do this via a secure channel including, but not limited to, SMS or email.