Suspicious emails (Phishing)

Fraudsters sometimes send emails pretending to be from your bank, credit card company or another company you trust, usually asking you to click on a link or open an attachment. The emails may seem genuine and convincing but are designed to trick you into sharing your personal information, such as your username, full PIN or credit card number. They will often make urgent threats and try to scare you into providing your details.

Check for misspellings or unfamiliar sender addresses
Unexpected emails which claim to come from a financial institution
Urgent requests and threats
Claims that your account has been compromised
Requests to “Open an Attachment” or “Click a Link”

Be suspicious of unsolicited emails. Listen to your instincts – if something doesn’t feel right then stop and question it.
If you are suspicious:
- Call the sender, if possible, to verify they sent the email, using a trusted number or visit their website by typing the address directly into your browser. Phone numbers provided in the email could be fake.
- Do not reply to the email, fill out any forms or follow any of the instructions specified.
- Do not click on any links as they may try to direct you to fake websites.
- Do not open attachments as they may infect your computer with malicious software.
If you are not sure if an email from Bank of Ireland is genuine, we can check it for you – just send it to 365security@boi.com and we’ll let you know if it was really from us.
Consider setting up different email addresses for different purposes; such as one for your bank to contact you on, another for family and friends and another for social media accounts.

You should never

Click on or open suspicious links and attachments.
Respond to unsolicited emails.
Share your banking details or other personal information if requested via email.

Bank of Ireland will never

Send you an email with a link directly to the login page of our online banking channels.
Send you an email with a direct link to your latest e-Statement.
Ask you to click a link in an email with an urgent warning about suspicious activity on your account. (We may sometimes send you an email to verify a transaction on your account but we will never ask you to provide confidential information or click a link to do this).
Ask you to transfer money out of your account to protect yourself from fraud.
Ask you to share your full six-digit 365 PIN or Business On Line credentials

Lost or stolen card?

As soon as you believe your card has been lost or stolen, please contact us as soon as possible via our Freephone numbers listed below. We’ll cancel your card as soon as you tell us it’s missing and get a new card issued to your address (the one we have on file for you) in 5 to 7 working days.

Fraud, suspicious activity or unauthorised transactions?

To report online fraud, suspicious activity, unauthorised transactions on your account or ATM fraud, please contact us as soon as possible via our Freephone numbers listed below.

Shared your online login details?

If you have shared your banking details in response to a suspicious email, text or call, please notify us as soon as possible via the Freephone numbers listed below.

Report a suspicious email or text

To report suspicious Bank of Ireland UK related emails or texts (both personal and business customers), send the suspicious email or text to 365security@boi.com

Emergency Contact Numbers

You can contact us 24 hours a day, 7 days a week on:

Calling from UK

Freephone: 0800 121 7790 (personal customers)

Freephone: 0800 032 1288 (Business On Line and Global Market Customers)

Calling from ROI

Freephone: 1800 946 764 (personal and business)

Calling from Overseas

Not Freephone: 00353 567 757 007

Please note: If we need to contact you about a potential fraud on your account, we will do this via a secure channel including, but not limited to, SMS or email.