Accessibility Supports

We are committed to providing services that are accessible to everybody. We are working to increase the accessibility of our products and services. Visit Our Accessibility Statement.

Our Supports

 

Deaf or hard of hearing

 

British Sign Language (BSL) interpretation service from home

You can contact us from home using a BSL interpreter via SignVideo.

SignVideo will connect you to a qualified BSL interpreter using the camera on your device. The BSL interpreter will then be able to relay your conversation.

You can use this service from Monday to Friday 9am – 5pm (excluding bank and public holidays)

 

For Mortgages

For Personal Current Accounts

For Savings

For Business Banking

 

You can also connect by visiting SignVideo.

 

What do I need to use SignVideo?

To use SignVideo, you will need three things as minimum requirements:

1) Device or App:

  • Windows PC app
  • Apple Mac app
  • iOS app
  • Android app
  • SignVideo Web

2) Webcam

3) Good internet connection:

It is advisable to have a minimum 2mbps upload and download internet speed to get the best experience. Your internet connection can be any of the following:

  • 4G or 5G mobile network
  • Plugged in broadband or ethernet
  • Wi-Fi

 

How can I get help with SignVideo?

 For technical guidance or support visit www.signvideo.co.uk/faqs or contact SignVideo at help@signvideo.co.uk.

 

British Sign Language (BSL) interpretation service in branch

We can organise a video remote BSL interpreter for you in our branches.

We will connect you to a qualified BSL interpreter to assist your conversation with our branch staff.

Please let one of our staff members know if you need this.

 

Hearing loops in branch

Our branches have hearing loops available. Hearing loops provide a magnetic, wireless signal recognised by most hearing aids.
They can improve sound quality during conversations with staff.

Let a staff member know if you wish to use this support. When using the hearing loop turn your hearing aid to the T position.

 

Relay UK

Relay UK helps people with hearing and speech difficulties communicate over the phone.

You can use Relay UK with a textphone or by downloading the app to your smartphone, tablet or PC.
Dial 18001 followed by the number you want to call.
There is no additional charge for using Relay UK, but you will still pay any usual call costs.

When you call us using Relay UK a Relay assistant will type back to you what our staff member is saying.
You can reply by speaking or typing your response.

Relay UK are a third party. You will be subject to their terms and conditions.
Visit Relay UK to learn more about the supports available.

 

Blind or visually impaired

You can request our communications (statements, letters and brochures) in Braille, large print, audio or coloured paper.

Please contact your local branch or our call centre on 0346 6016 157.

 

Online, mobile and telephone banking

If it is easier for you to do your banking from home visit Banking with us for options.