Popular Questions
-
What is an APR?
APR stands for Annual Percentage Rate (APR). It is used to show the overall cost of borrowing the money over a year. It takes into account the annual interest rate, how often interest is charged and any extra fees or costs. The APR makes it easy to compare and shop around.
The higher the APR, the more money you have to pay back overall.
-
Can I pay my loan off early?
Yes, you can pay off your loan before it's due. If you want to do that, you need to ask for a document called a settlement quotation. We may charge up to 58 days of interest if you pay off your loan early.
Learn more about how early repayments work and how the quote is calculated.
-
How can I contact you about my loan?
You can contact us to discuss any questions you may have on 0345 600 2703. We are open Monday to Friday, 8am – 7pm and Saturday, 8am - 2pm.
Bank of Ireland UK Loans
Please note we are closed on bank holidays.
Calls may be recorded to help us improve our service.
You can also write to us at:
PO Box 305
Sheffield
S98 1SZ
Have your Loan Agreement Number handy. This will help us deal with your call more quickly. The number you need is 19 digits long and starts with 0007293. You can find it on any email, letter, or statement we’ve sent you.
APR Explained
-
What is an APR?
APR stands for Annual Percentage Rate (APR). It is used to show the overall cost of borrowing the money over a year. It takes into account the annual interest rate, how often interest is charged and any extra fees or costs. The APR makes it easy to compare and shop around.
The higher the APR, the more money you have to pay back overall.
-
What is a representative APR?
A representative APR means at least 51% of the people who applied for the loan would get the loan at the advertised representative APR (or an even lower APR). But remember, the actual APR you would have recieved depended on your specific circumstances.
-
What is an Illustrative APR?
An Illustrative APR was another way to show how much a loan might cost you. The Illustrative APR was the lowest APR available for your chosen loan amount and term. The actual APR you received may have been different as it was based on your personal situation.
Repaying your Loan
-
How are repayments made?
Your monthly payment is collected by direct debit. This means the money will be automatically taken from the bank account you chose when you applied.
If you want to change your direct debit details, or pay off all or some of your loan, please call us on 0345 600 2703.
Please have your Loan Agreement Number handy. This will help us deal with your call more quickly. The number you need is 19 digits long and starts with 0007293. You can find it on any email, letter, or statement we’ve sent you.
- Can I borrow more money and add it to my loan?
-
Can I change the date my repayments are made?
Yes. To change your repayment date simply call us on 0345 600 2703 and let us know which day of the month is best for you.
Have your Loan Agreement Number handy. This will help us deal with your call more quickly. The number you need is 19 digits long and starts with 0007293. You can find it on any email, letter, or statement we’ve sent you.
-
How do I make my monthly repayments?
We require you to make your monthly repayments by direct debit, unless we agree otherwise. Your direct debit is collected from the bank/building society you gave during your application.
If you want to change the bank account from which your repayments are paid please contact us on 0345 600 2703.
-
What if I can’t make repayments?
If you're having trouble making your loan payments, don't worry. We're here to help. Just call us on 0800 169 2023, and we'll explain the options you have.
If you're behind on your payments and can't pay what you agreed, please call us on 0800 169 2023. If you want to make a payment to catch up on what you owe, you can do so on our payment page.
In both cases please have your Loan Agreement Number handy. This will help us deal with your call more quickly. The number you need is 19 digits long and starts with 0007293. You can find it on any email, letter, or statement we’ve sent you.
There are other organisations that can give you confidential and free advice. They can help you with your money. You can find more information on our Help and Guidance page. If you're already getting help from another organisation, let us know, and we can work with them directly.
-
Can I take a payment break?
No, you can't take a break from making payments with the Bank of Ireland UK Loan. But if you're having trouble paying, don't worry. We want to help you. Just call us on 0800 169 2023, and we'll assist you.
Please have your Loan Agreement Number handy. This will help us deal with your call more quickly. The number you need is 19 digits long and starts with 0007293. You can find it on any email, letter, or statement we’ve sent you.
There are also organisations that can give you free and private advice. They can help you with your money. You can find more information on our Help and Guidance page.
-
What should I do if I need to change my personal details?
If you need to change any of your personal details, please call us on 0345 600 2703.
Have your Loan Agreement Number handy. This will help us deal with your call more quickly. The number you need is 19 digits long and starts with 0007293. You can find it on any email, letter, or statement we’ve sent you.
-
Can I pay my loan off early?
Yes, you can pay off your loan before it's due. If you want to do that, you need to ask for a document called a settlement quotation. We may charge up to 58 days of interest if you pay off your loan early.
Learn more about how early repayments work and how the quote is calculated.
-
How do I find out my outstanding loan balance?
If you want to find out the outstanding balance of your loan account, simply call us on 0345 600 2703.
Have your Loan Agreement Number handy. This will help us deal with your call more quickly. The number you need is 19 digits long and starts with 0007293. You can find it on any email, letter, or statement we’ve sent you.
-
What format can I receive my loan documentation in?
We can provide documentation in braille, large print or audio on request. If you require documentation in any of these formats, please call us on 0345 600 2703. Alternatively, you can write to us at:
Bank of Ireland UK Loans
PO Box 305
Sheffield
S98 1SZHave your Loan Agreement Number handy. This will help us deal with your call more quickly. The number you need is 19 digits long and starts with 0007293. You can find it on any email, letter, or statement we’ve sent you.