Together we can work it out

If you or someone you know is experiencing Domestic, Financial or Economic abuse it’s important that you tell us. We are here to help where we can
We have a specialist team to support you
Read the It’s your money guide
Note: A more discreet version of the It’s your money guide which can be folded small enough to fit easily inside a pocket, bag, purse or wallet is also available to print.

Support you to separate your accounts
Freeze joint accounts
Issue new cards and PINs
Send correspondence to a safe address
Reset your online banking password
Give information on accounts held with us in your name
Work with you to review your income and outgoings and discuss any debts you hold with us
Give you information on organisations that can help

Confide in a trusted friend or family member
Make a list of any joint assets, commitments and accounts
Check your credit file to ensure you are aware of anything in your name
Engage with Domestic, Financial and Economic abuse specialist organisations who will be able to offer support and guidance
Stop any payments not for the benefit of yourself
Remove third party access from accounts (if this is the abusive person)
Add a trusted third party if you need some support getting things back on track

Where your abuser has access to any of your digital devices consider the following:

Remember to regularly delete your browser history
Be aware your bank statements may show the location of cash machines. It may also show shops where you have made a card purchase
Avoid having post sent to an address where it may fall into the wrong hands
Never write down any of your PINs and passwords. Once memorised destroy any letters with these details
Change your PINs and passwords regularly even if you think the person abusing you may not know them

If you or someone you know is in immediate danger dial 999 for Police assistance

If you need us to contact you safely, you can let us know how you would like us to get in touch and when is a good time by completing this form