With these new Banking 365 card management features, you’ve got all the control you want over your business debit card – through your smartphone or desktop.
- Activate new debit cards for online transactions
- Freeze/Unfreeze your card – handy if you’ve misplaced it
- Order replacement business debit cards without having to call the bank
Please note, these additional card control features are not available on Banking 365 for business credit cards.
FAQs
- Lost or StolenMy card has been lost or stolen. How do I get a new one?
Please call our 24-hour service immediately if your card(s) has/have been lost or stolen. You can do this by selecting the card you lost in the Bank of Ireland app and use the option ‘Report lost or stolen’ or use the phone numbers below:
Northern Ireland and Great Britain customers:
- 0345 161 0020**
- 0800 121 7790*
- +44 800 121 7790** if calling from abroad
The Phone/Tablet I use as my smart device has been lost or has been stolen.
You should report any lost or stolen smartphone or tablet you use as your smart device to Bank of Ireland when:
- You use it as security device for online banking
- You use it for a digital wallet e.g. Google Pay (android devices) or Apple Pay (iOS devices).
- Ordering replacement cardHow do I order a replacement card?
- Log into 365 online and tap on ‘Cards’.
- Select the card you want to replace and tap ‘Replace damaged card’.
*Please note you can only order 1 replacement card on your account per month. If you need to order another replacement card during this time, please contact our call centre for details.
Northern Ireland and Great Britain customers:
- 03457 365 555**
- +44 3457 365 555** if calling from abroad
9am to 5pm Monday to Friday (including Bank holidays)
Saturday 9am to 2pm and Closed SundayI have ordered a new replacement card, when will it appear in my app?
The card should appear in your app immediately after you have completed the order. However you will be unable to activate your new card for 24 hours.
- Freeze/Unfreeze cardCan I place a temporary freeze on my cards?
Yes, you can limit the card’s functions whenever you like.
- Log in to the app or 365 online and tap on ‘Cards’.
- Select the card you want to freeze or unfreeze. Tap ‘On’ to freeze or ‘Off’ to unfreeze.
- Card ActivationCan I activate my debit card using the Bank of Ireland mobile app?
If you activate your debit card using the mobile app you can only use the card to make transactions online or by using Google Pay or Apple Pay.
Will my new debit card be activated when it arrives in the post?
No. You’ll need to activate your new debit card by using the card with your PIN, at a store checkout or by doing a balance enquiry at a cash machine.
I have activated my card using the app but it does not work. Why not?
If you have activated your card between the hours of 11.00pm and 4.00am, it can take up to 5 hours for your card to work.
- New CardsMy physical card has not arrived, should I order a new one?
If your physical card has not arrived after 5-7 working days of ordering, you should contact us and we can order a new one for you.
Northern Ireland and Great Britain customers:
- 03457 365 555
- +44 3457 365 555 if calling from abroad
9am to 5pm Monday to Friday (including Bank holidays)
Saturday 9am to 2pm and Closed SundayMy Card expires soon, when will I receive my new one?
You will receive your physical card 4/6 weeks before existing card is due to expire.
60 days prior to expiry, you will see your existing card labelled with ‘Nearing Expiry’. 30 days prior you will have the option to activate your new renewal card via the digital app or browser.
By this time you should have received your new physical card in post. If you activate your new renewal card then the existing card is immediately cancelled and will stop working.
Why doesn’t my debit card work?
It may be that you have yet to activate it via a cash machine or by completing a card transaction using your PIN, or you have placed a freeze on your card. If neither of these is the case, please contact us.
Northern Ireland and Great Britain customers:- 03457 365 555**
- +44 3457 365 555** if calling from abroad
9am to 5pm Monday to Friday (including Bank holidays)
Saturday 9am to 2pm and Closed Sunday
- OtherHow do I unblock my card?
If your card is labelled with a ‘Blocked’ status, please contact us.
Northern Ireland and Great Britain customers:
- 03457 365 555**
- +44 3457 365 555** if calling from abroad
9am to 5pm Monday to Friday (including Bank holidays)
Saturday 9am to 2pm and Closed SundayMy card has expired, however I can still see it on my app?
Yes you will see your expired card in the App/desktop for 3 months after expiry. To order a new card you must contact our call centre.
Northern Ireland and Great Britain customers:
- 03457 365 555**
- +44 3457 365 555** if calling from abroad
9am to 5pm Monday to Friday (including Bank holidays)
Saturday 9am to 2pm and Closed SundayI am the nominated user on the business card. Can I view card details of business cards in my app?
Yes. You will see a limited amount of information in your app
Spend alerts
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How do I set up my device to allow notifications?
To be sure that you get important notifications from us, including spend alerts, you must also set your device to allow notifications for BOI Mobile. This is separate to turning spend alerts off, or on, in the cards section of your app or 365 online. We recommend allowing notifications as best practice for all customers who use the mobile app.
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When are spend alerts sent?
When spend alerts are turned on and you go to make a debit card payment, we will send an alert - a push notification - to all your registered devices. We’ll include the last four numbers of your card in the alert.
Depending on how you have set up push notifications for BOI Mobile, the alert that we send you will be partially or fully visible on your device.
For joint accounts or business accounts, customers will only be sent an alert if a payment attempt is made using their card and they have spend alerts turned on.
A genuine alert from us will never have a link in it.
On Android: Tapping an alert on an Android phone or tablet brings you to this page on the Bank of Ireland website.
On iOS: If the app is open on your iPhone or iPad but not being used, tapping an alert will bring you to the login page or back to your last position in the app. If you are using the app you will not get an alert.
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What happens if you get an alert but you didn’t make a payment?
If you get an alert but you or any other cardholder did not try to make a payment, this may be fraud. Contact us on the most suitable number below.
- Northern Ireland / Great Britain 0800 121 7790 (Calls to 0800 numbers are free)
- Abroad +44 345 161 0020
- Republic of Ireland 1800 946 764 or +353 56 775 7007
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When will an alert not appear?
We cannot guarantee you will get an alert each time you go to make a payment. Do not depend only on alerts for an overview of your activity. If you do not get an alert, you're still responsible for what you spend, and for any charges.
- There may not be alerts for certain types of transactions. Examples would be refunds, or recurring transactions.
- On some occasions, the store or seller may not ask for approval for the payment. A payment will be made as normal, but will not create an alert.
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Can alerts be delayed?
Delays can also happen if the seller’s terminal is offline for any reason. A delay can also happen if your registered device was powered off, or had poor network coverage at the time you were making a payment.
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Why does an alert appear twice?
If you use Apple Pay or Google Pay to make a payment, you can get two alerts for the same payment. One of the alerts will be sent by us, and the other will come from Apple or Google, depending on the type of device you use.
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What if details don’t match?
Some details in the alert might not be the same as what you see in your current account.
This can happen when you make a payment that's not in sterling. The alert will show the amount in the local currency but your statement would show the sterling amount.
The name of the store or business you made a payment to could be different. Many companies trade under a name that does not match the one above the shop door or the web address. Here’s a list of real company names that customers sometimes do not recognise.
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A payment has been declined but I feel it should have been approved?
If a payment has been declined but you think it should have been approved, check your balance to make sure you have enough money for the payment. If you do, get in touch with us and we’ll help fix the problem. Contact us on the most suitable number below.
Northern Ireland / Great Britain 03457 365 555, 9am to 5pm Mon - Fri, 9am to 2pm Saturdays and bank holidays. Calls to 03 numbers cost the same as calls to 01 and 02 numbers. Call costs may vary depending on your service provider. Calls may be recorded for monitoring and training.
Republic of Ireland: 0818 365 365 or 01 404 4000, 9am to 6pm Mon - Fri (including bank holidays), 10am to 2pm Saturdays.
* Calls may be recorded, monitored and used for training and compliance purposes. Calls to 0800 numbers are normally free from UK landlines and mobile phones.
** Calls may be recorded, monitored and used for training and compliance purposes. Call costs may vary dependent upon your service provider. Lines are open Monday to Friday 9:00am – 5:00 pm, Saturday 9:00am -2:00pm, Sunday Closed.