We have created the following guidelines to help make sure that all our Twitter followers use our page in a safe and friendly manner and that everyone has the best possible experience.
Guidelines
Never post personal financial information on Twitter – it is a public forum which means anyone can see your tweets and your tweets may appear in search engine results.
Our team will post tweets between 9am – 5pm Monday to Friday however we will not respond directly to any tweets. For any customer service queries, please tweet@TalktoBOI. Please read their Twitter guidelines before doing so.
Our Twitter page is public, which means that anyone can see our tweets. Unless you protect your tweets, anyone can see your tweets and your tweets may even appear in search engine results (e.g. Google and Yahoo). You should be mindful of the information you publish online and never include your account details in a tweet or include them in a direct message. In order to protect your security, we will not be able to discuss queries that are related to the specifics of your account. If you have a query relating to your account we will take this conversation away from the public domain and resolve your query via private message or a pre-arranged telephone call.
While we are delighted to hear from everyone, it is important to bear in mind that this is an open forum and opinions tweeted by other users do not necessarily represent the views of, or constitute advice from, Bank of Ireland UK.
Moderation Policy
We welcome your questions and commentary, including constructive feedback. We expect all community members to behave in a well-mannered and reasonable way at all times. Personal abuse, offensive and unlawful activity will not be tolerated. We do reserve the right to remove any posts that don’t adhere to our guidelines and to block anyone who violates them repeatedly.
- Offensive, threatening, abusive or obscene language (including profanities and derogatory words) or content (including images, video, links etc.)
- Anything advising or suggesting activities that may be harmful or dangerous
- Comments or posts deemed to be completely off-topic and not of any relevance or connection to the theme of the page
- Potentially libellous accusations or statements
- Any spam or content for unrelated service or products
- Anything of an illegal or unlawful nature
- Any content (copy or imagery) that violates copyright or licence agreements
- Commentary containing names of Bank of Ireland staff members
Privacy and Security Policy
To protect your privacy and the privacy of others, please do not post personal financial information such as your account details on any social media site.
By accessing an external website you are subject to the terms and conditions of that particular website.
While you are on the Bank of Ireland UK website, you are subject to the terms of Bank of Ireland UK’s Privacy Policy and general terms and conditions which can be found here.