Bank of Ireland UK announces “Cocooning Support” for customers

1 April 2020

New service allows self-isolating customers to access cash without having to leave their homes or break their isolation

Bank of Ireland UK has today announced a new service designed to help customers self-isolating during the Covid-19 pandemic – including older customers and those in vulnerable situations – to access cash for groceries, medical supplies and other day-to-day expenses.

Customers who are already self-isolating – or who may need to in the coming weeks and months – can nominate another person to make in-branch cash withdrawals on their behalf. Customers who wish to avail of this service can call 0800 783 8591 (9.30 am – 4.30 pm).

The opening hours of all Bank of Ireland UK branches in Northern Ireland have temporarily changed to 10am – 2pm Monday – Friday, due to the ongoing coronavirus situations and a significant fall in the number of customers visiting branches. A prioritised service for over 65’s and carers is being provided between 10am and 11am each day.

Ian McLaughlin, CEO of Bank of Ireland UK said:

“At Bank of Ireland UK we are doing everything we can to keep our services running for customers. The ‘Cocooning Support’ will make it easier for a trusted friend or next-door neighbour to help those in isolation with their daily essentials. Many of our customers find themselves particularly vulnerable at the moment and relying more than ever on the help and support of others. ‘Cocooning Support’ gives them one less thing to worry about, during what is a really challenging time.”

“We’d encourage all our customers to keep visiting our Bank of Ireland UK Covid-19 Customer Hub to keep up to date with all the latest information and full range of supports we have put place to support our personal and business customers”.