Check your text service
Criminals try to trick people into divulging personal and financial details through text messages. If you receive a text message claiming to be from Bank of Ireland UK you can use our ‘Check your text’ Service to check if the text is genuine.
Criminals can send text messages that appear within a genuine thread of Bank of Ireland UK text messages, so don’t assume that every text message that appears the Bank of Ireland UK thread is genuine. We will never send you a text with a link asking you to share your log in details such as your PIN or one-time passcodes. Please refer to our Gallery of phishing and smishing examples to see examples of Bank of Ireland UK smishing text messages.
Need to be sure that a Bank of Ireland UK text is genuine?
Use our ‘Check your text’ Service.
If you get a text containing a link that claims to be from us but you are not sure if it’s genuine, you can verify it by:
- Copy the text you wish to verify.
- Paste into a new message.
- Add the word CHECK before the text. (In the same text)
- Send to 50365.
Below is an example of a ‘Check your text’ submission:
We will reply to let you know whether it’s genuine.
Below is an example of a ‘Check your text’ response:
Remember, fraudsters can insert a fraudulent text into a genuine Bank of Ireland UK text message thread, we will never text you a link asking you to share your log in details such as your PIN or one-time passcodes.
We encourage you to #Take Five by following the below steps:
- Never disclose security details, such as your PIN or full banking password
- Don’t assume an email or phone call is authentic
- Don’t be rushed – a genuine organisation won’t mind waiting or you calling back
- Listen to your instincts – you know if something doesn’t feel right
- Stay in control – don’t panic or make a decision you’ll regret.
Contact us straight away if you are concerned, suspect fraudulent activity on your account or have lost your payment card.
Report a suspicious email or text
Use our ‘Check your Text’ Service detailed above.
To report suspicious Bank of Ireland UK related emails or texts (both personal and business customers), send the suspicious email or text to 365security@boi.com
Report suspected scam text messages to your mobile network provider by forwarding the text message to 7726 (SPAM).
Lost or stolen card?
As soon as you believe your card has been lost or stolen, please contact us as soon as possible via our Freephone numbers listed below. We’ll cancel your card as soon as you tell us it’s missing and get a new card issued to your address (the one we have on file for you) in 5 to 7 working days.
Fraud, suspicious activity or unauthorised transactions?
To report online fraud, suspicious activity, unauthorised transactions on your account or ATM fraud, please contact us as soon as possible via our Freephone numbers listed below.
Shared your online login details?
If you have shared your banking details in response to a suspicious email, text or call, please notify us as soon as possible via the Freephone numbers listed below.
Emergency Contact Numbers
You can contact us 24 hours a day, 7 days a week on:
Calling from UK
Freephone: 0800 121 7790 (personal customers)
Freephone: 0800 032 1288 (Business On Line and Global Market Customers)
Calling from ROI
Freephone: 1800 946 764 (personal and business)
Calling from Overseas
Not Freephone: 00353 567 757 007
Please note: If we need to contact you about a potential fraud on your account, we will do this via a secure channel including, but not limited to, SMS or email.