Card and ATM safety

• Where possible, avoid letting your card out of sight when using it to pay for goods and services.
• When making a contactless payment, ensure you check that the amount you are paying is correct before tapping your card on the payment device.
• Always cover your card PIN when entering it on the keypad.
• Do not choose a card PIN that might be easily guessed e.g. your date of birth, numbers in descending or ascending order, e.g 5432 or 1234, or four of the same numbers 1111.
• Don’t reveal any of your banking details such as your card number, PIN or full password if requested by email or over the phone.
• When shopping online, verify that you have accessed a legitimate website before entering card details.

• Be aware of your physical surroundings, ensure no one is trying to distract you or look over your shoulder.
• Check that there are no obvious signs that the ATM has been tampered with or damaged.
• Check that other people in the queue are at a reasonable distance behind you.
• Shield the keypad with your hand to prevent hidden cameras or people from capturing your PIN.
• Never reveal your PIN to anyone.
• Use ATM machines which are in clear view and well lit, if suspicious, walk away.
• If your card is retained by an ATM report it immediately.
• Keep the Bank of Ireland lost or stolen card phone number in your mobile phone contacts.

To report fraud, you can phone us 24 hours a day, 7 days a week on the phone numbers below.

Phone from UK

Freephone: 0800 121 7790 (personal customers)

Freephone: 0800 032 1288 (Business On Line and Global Market Customers)

Phone from ROI

Freephone: 1800 946 764

Phone from outside UK and ROI

Not Freephone: 00353 567 757 007

If something looks like fraud on your account, we may phone you or send you a text or email to ask about it.

Report a suspicious email or text

If you think an email or text from Bank of Ireland UK looks suspicious, send it to 365security@boi.com

Lost or stolen card?

If you think your card has been lost or stolen, please phone us right away on these numbers.

We’ll cancel your card as soon as you tell us it’s missing and get a new card sent to the address we have for you in 5 to 7 working days.

See payments you did not make, paid from your account?

If you see payments you did not make, paid from your account, or anything that could be fraud please phone us right away on these numbers.

Shared your online login details?

If you have given your online banking details to someone, please phone us right away on these numbers.