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Social media

Social media has changed the way we communicate. However, the more information you post online, the more you put yourself at risk of becoming a potential target for fraudsters. For example, if a fraudster obtains your full birth date and place of birth, they could try to use this information to access your accounts.


To protect yourself and your information, care must be taken when using social media.

  • Privacy and security settings. Learn about and use the privacy and security settings on social networks. They are there to help you control who sees what you post and to manage your online experience in a positive way. Do not rely on default settings.
  • Keep personal information personal. Be cautious about how much personal information you provide on social networking sites. The more information you post, the easier it may be for a fraudster to use that information for malicious purposes.
  • Make passwords long and strong. See the Passwords section for more information.
  • When in doubt, throw it out. Links in messages, tweets, posts, and online advertising may contain malicious content. Even if you think you know the source, if something looks suspicious delete it.

To report fraud, you can phone us 24 hours a day, 7 days a week on the phone numbers below.

Phone from UK

Freephone: 0800 121 7790 (personal customers)

Freephone: 0800 032 1288 (Business On Line and Global Market Customers)

Phone from ROI

Freephone: 1800 946 764

Phone from outside UK and ROI

Not Freephone: 00353 567 757 007

If something looks like fraud on your account, we may phone you or send you a text or email to ask about it.

Report a suspicious email or text

If you think an email or text from Bank of Ireland UK looks suspicious, send it to 365security@boi.com

Lost or stolen card?

If you think your card has been lost or stolen, please phone us right away on these numbers.

We’ll cancel your card as soon as you tell us it’s missing and get a new card sent to the address we have for you in 5 to 7 working days.

See payments you did not make, paid from your account?

If you see payments you did not make, paid from your account, or anything that could be fraud please phone us right away on these numbers.

Shared your online login details?

If you have given your online banking details to someone, please phone us right away on these numbers.