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Online and Mobile Banking

The internet has made banking much more accessible and convenient. With online or mobile banking being used every day, there are precautions you need to take to ensure that you enjoy the safest banking experience possible.


  • Never reveal your online banking login information to anyone. In particular your full online banking PIN.
    • Ensure you are not being overlooked. When entering passwords or PINs into online accounts in a public place, shield your screen and ensure no one is overlooking you or trying to distract you.
  • Monitor your accounts on a regular basis. Check for suspicious transactions. If you do find anything suspicious, Report it.
  • Monitor your list of online payees on a regular basis. Treat any unexpected requests to change or update your payee details with caution and verify that the request has come from a legitimate source.
  • Always logout completely from your online banking session. Select the log out button rather than just closing the website or app.
  • Use secure websites (https). When entering login details or personal information, be sure the web page you are viewing offers encryption of your data by checking:
    • The web address (URL) has changed from ‘http’ to ‘https’.
    • That a closed padlock icon is present.
    • Your browser address window may be green.


To report fraud, you can phone us 24 hours a day, 7 days a week on the phone numbers below.

Phone from UK

Freephone: 0800 121 7790 (personal customers)

Freephone: 0800 032 1288 (Business On Line and Global Market Customers)

Phone from ROI

Freephone: 1800 946 764

Phone from outside UK and ROI

Not Freephone: 00353 567 757 007

If something looks like fraud on your account, we may phone you or send you a text or email to ask about it.

Report a suspicious email or text

If you think an email or text from Bank of Ireland UK looks suspicious, send it to 365security@boi.com

Lost or stolen card?

If you think your card has been lost or stolen, please phone us right away on these numbers.

We’ll cancel your card as soon as you tell us it’s missing and get a new card sent to the address we have for you in 5 to 7 working days.

See payments you did not make, paid from your account?

If you see payments you did not make, paid from your account, or anything that could be fraud please phone us right away on these numbers.

Shared your online login details?

If you have given your online banking details to someone, please phone us right away on these numbers.