How can I be assured the appeals process works?
Bank of Ireland UK adheres to the Standards of Lending Practice which are monitored and enforced by the Lending Standards Board.
The external reviewer provides an independent assessment of the appeals process. However, they do not review individual lending decisions or accept appeals directly from customers in the event of a complaint. To ensure banks have the correct processes to handle appeals fairly and effectively themselves, the independent external reviewer publishes an annual report, detailing how banks are performing.