Brexit and Bank of Ireland (UK) plc

Brexit –Our Customer Commitment

At Bank of Ireland, when it comes to Brexit our primary focus is on our customers – how we can assist them to navigate the uncertainty and plan for the future.

Our customer commitment remains firm. For the vast majority of customers there is no change to our products or services. We stand ready to support our customers as Brexit continues to unfold.

Important information for personal banking customers

Bank of Ireland operates primarily in the UK through its wholly owned and separately incorporated subsidiary, Bank of Ireland (UK) plc, which is authorised and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Like all UK Banks, eligible deposits held with Bank of Ireland (UK) plc are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. *

Due to the rules that govern how customers can access bank accounts and services in different EEA countries, a small number of customers living in the EEA may no longer be able to access banking services from Bank of Ireland UK. In these instances, we are pro-actively contacting those customers and advising them of any actions they need to take. Customers do not need to take any action on this matter unless they hear from us directly.

Over the coming days and weeks please talk to us if you have any concerns. We’re here to help.

As always, we would like to thank you for your valued business

*This limit is applied to the total of any deposits customers have with the following: Bank of Ireland UK and Post Office. Any total deposits held above the limit between these brands are unlikely to be covered.

For business customers

Brexit Hub

Frequently asked questions

• What does Brexit mean for Bank of Ireland UK customers?
  For the vast majority of customers there will be  no change to our products or services as a result of Brexit.

  Due to the rules that govern how customers can access bank accounts and services in different EEA countries, a small number of customers living in the EEA may no longer be able to access banking services from Bank of Ireland UK. We are contacting affected customers to advise them of any actions they need to take. You do not need to take any action on this matter unless they hear from us directly.
  

• Are my deposits protected after Brexit?
  Like all UK Banks, eligible deposits held with Bank of Ireland (UK) plc are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. This limit is applied to the total of any deposits you have with the following: Bank of Ireland UK and Post Office. Any total deposits you hold above the limit between these brands are unlikely to be covered. For further information visit www.fscs.org.uk
  

• Will my personal data still be secure?
  Your personal data will continue to be protected by current legislation, as well as our own internal policies and held in the most  secure way.
  

• Will I still be able to open a Bank of Ireland UK bank account if I move to an EU country?
  Due to the rules that govern how customers can access bank accounts and services in different EEA countries, a small number of customers living in the EEA may no longer be able to access banking services from Bank of Ireland UK.  We will be able to advise you of the latest position at the point of account opening.
  

• I am an EU citizen living in the UK. Will I still be able to have a Bank of Ireland UK bank account after Brexit?
  Bank of Ireland UK does not currently anticipate any impact on the banking products and services that are offered to its UK-based customers as a consequence of the end of the Brexit Transition Period on 31 December 2020.
  

• Will I still be able to make euro payments? Will payments to the EU cost more after Brexit?
  Yes, customers and businesses will still be able to make payments to the EU, including payments to the Single Euro Payments Area (SEPA). We don’t currently expect payments to the EU to cost more.  Existing foreign exchange charges will still apply.
  

• I am a Northridge / Marshall Leasing customer. How does Brexit impact me?
  Please see the Northridge and Marshall Leasing website for more information on how Brexit impacts their customers.
  

• What should I do to protect myself from fraud?

  We won’t need to contact you to ask you for any new information or to update any of the details that we hold as a result of Brexit.

  Please be aware that fraudsters may try to use Brexit to trick you into divulging confidential information by saying, for example, that a trusted service provider needs you to confirm some personal details – you should always be careful with any unsolicited emails, calls or text messages that you receive.

  For more information on the safety and security of your accounts, please see our Security Zone.

  Security Zone
  

• I am a business customer, where can I get help?

  Business customers can find more Brexit related information on our Business Brexit Hub.

  Business Brexit Hub
  

• Will I able to continue to use my card as I do today?’

  Yes, there will be no change to how you use your debit card following Brexit. Your card will continue to work online, in shops and ATMs worldwide. Our Bank of Ireland UK ATM card will also continue to work at UK ATMs or Bank of Ireland ATMs in ROI. There are no planned changes to fees for using your card due to Brexit.
  

• How will my mortgage be affected by Brexit?
  There will be no change to either our mortgage operations in the UK or the way our UK mortgages work as a result of Brexit.

  Our UK mortgages will continue to operate in sterling and we will continue to assess your ability to pay in sterling.

  Brexit will have no impact on the way interest is charged on your mortgage. If your mortgage is on a fixed rate then the interest rate we charge won’t change until the promotional period ends. If your mortgage is on a variable rate it will either be on our Standard Variable Rate or linked to Bank of England Base Rate. We’ll always give you notice if your interest rate is changing.

  If you need financial support or believe Brexit will affect your ability to pay your mortgage you should call us on 0800 169 9722* to talk about the options available and which could be suitable for your situation.

  *Calls are recorded for training and monitoring purposes. Lines are open 9am– 5pm Monday to Friday. 03 calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages.
  

• I am an EU citizen living in the UK. Can I apply for a Personal Loan?

  Yes, as long as you have been a UK resident for at least 3 years you are eligible to apply for a loan.